Make sure to clearly articulate your new responsibilities . Meeting with people at every level and asking the right questions will help you identify these issues. I have now served as COO for three different organizations and have found that there are certain inherent traits that every COO possesses, and certain activities and processes that will maximize their impact. We are creating a chief officer of external relations position. COOs oversee the functions and general operations of … We mined our proprietary database on CEO performance, which is the largest of its kind, containing 25 years’ worth of data on 7,800 CEOs from 3,500 public companies across 70 countries and 24 industries. They handle the day-to-day administration and operation of a business. Success as a COO also requires some natural inclination for solving complex problems, implementing solutions, and driving change — no matter how big the obstacles might seem. One of the most critical activities the CEO and COO can undertake when they first start working together is to have an honest and open conversation about each other’s strengths, weaknesses, interest areas, and expectations, and then map that knowledge into an initial matrix of responsibilities. It can be helpful to aggregate and categorize this information to more clearly understand organization-wide versus unit-level issues. Many times it made sense for her to work directly with head of development, but then there were questions about when the development person goes to her versus to me. Organizationally, it could be easier to develop someone into that position rather than hire someone into it. Miles, “Second in Command: The Misunderstood Role of the Chief Operating Officer,” Harvard Business Review, May 2006. Eventually I had five SVPs reporting to me: development, communications, field operations, program, and administration. Every organization has areas for improvement. I ran the teams and made sure everything was happening the way it should, so she had flexibility about what she managed internally, and when. He can be reached at [email protected]. The COO must maintain the highest level of integrity and lead by example in all areas. I was internal, running the organization. ; Financial planning skills: GMs are responsible for looking at the future of the business and making key investments and investment recommendations. She was out doing a lot of the fundraising herself. A Strategic Vision. COO responsibilities vary by company size and type. Essential Duties and Responsibilities Achieve Business Performance ... properties & maintenance and the general operating model of the SFB. The Chief Operations Officer or COO, on the other hand, is a position that also holds a tremendous amount of responsibility. The new COO organization incorporates strategy in order to align resource allocation across business and infrastructure 2 —Importance of infrastructure in current operating environment —Better alignment of infrastructure and strategy —Need for a clearly defined target operating model 10. We talked often about what skill development I needed so I would be poised to take the position when Allan decided to leave. Chief Operating Officer (COO): A Chief Operating Officer (COO) is the corporate executive who oversees ongoing business operations within the company. Perhaps more than any other role, the COO position is tailored—and in some cases created or eliminated—to fit the needs of an organization at a particular point in its development. I just read a terrific post from Ben Horowitz that he wrote a couple weeks back about the fallacy of Shared Command in companies. This construct more accurately expresses today’s general manager/COO as the professional responsible for the multiple facets of club operations, as well as managing the club’s assets/investments and culture. While the variations on how COO responsibilities are structured appear endless, most COO positions can be categorized under one of three basic models: In addition to these variations on how organizations define COO responsibilities, there are differences in how organizations see the COO as a leader in the organization and a member of the management team. . I came into the position that way myself—it was an evolution. I was managing the day-to-day operations of the organization. And it helped to have all of the functions report to one person, so we didn’t have an imbalance where some things reported directly to her and others didn’t; a structure like that only reinforces an ED’s inclination to focus on particular areas. is second in command to the executive director (ED), and/or COO responsibilities vary by company size and type. Overseeing operations of the company and the work of executives Understanding a Chief Operating Officer (COO) The COO mainly focuses on executing the company’s business plan, according to the established business model, … Over time, my job evolved into something very different. Surveys can help you get the right information and enable you to measure and articulate key challenges in a non-controversial way. When Millard wanted to add a fourth SVP, separating the SVP of communications and development into two positions, the board said, “You have to have a COO.” Initially he resisted, but when the idea came up of promoting me into the position, he was more comfortable with it. It’s a tricky thing. Eventually we started to articulate the roles as the ED is the vision and strategic direction, values, and goals (though the COO had lots of input on those things), and the COO’s job is to make sure we meet the goals. Jon and I work closely together on planning each week’s national management team calls; we talk about what are the biggest strategic decisions, what needs to be on the agenda. COO (Chief Operating Officer) responsibilities and duties The responsibilities and duties section is the most important part of the job description. 3) The Mentor. A CEO, which stands for Chief Executive Officer, is the highest-ranking individual in a company Corporation A corporation is a legal entity created by individuals, stockholders, or shareholders, with the purpose of operating for profit. Most important, though, is the discipline to stick to the boundaries. A COO will always wear multiple hats and have numerous responsibilities. The COO's roles range from internal operations to strategic development and working with the … In our experience, Figure 1: Operating models are a critical link between strategy and detailed organizational design A COO’s effectiveness is 100 percent correlated with his or her ability to lead. In functional respects, the COO will be a vital member of the CEOs core staff, working with the CEO … 15/11/2013 1 The Three Lines of Defence – Where does the CRO’s role start and end? COO stands for Chief Operating Officer and is a position you will only find in very large companies. Jon’s involvement in things like budgeting or recruitment and admissions is focused on the highest-level strategy. model as that floor plan and flow. Marketing, recruitment, and admissions report to me as COO. The chief program officer was Monique Burns, and she had responsibility for selecting, training, and coaching the new leaders. But Oregon benefited from the creation of a relatively new position in that state: chief operating officer (COO). I was in charge of 600 people, and I only had the faintest idea of what was involved. I am much more internally focused than Jon, so 95 percent of my meetings are with staff about their goals, strategies, progress, etc. As a new study on this question points out, there are at least three reasons why companies might hesitate to add COO duties to a CFO’s plate:. Having a strategic-minded COO advisor allows the CEO to play to his or her strengths: either strategy or operations. As CEO, Jon has a number of chief officer direct reports. It was good for me to do some external work, and Wendy didn’t want to be removed from the internal side; a good ED can’t just be the external face. Alexander Tuff '03 discusses five key concepts every COO should know. It was created by former Gov. A Chief Operating Officer (COO) is a senior executive responsible for the day-to-day administration and operations of a business. We have looked at having three chief officers reporting to Jon, but each would have a huge portfolio. I was at Habitat for over 10 years. The ABA's most important stated activities are the setting of academic standards for law schools, and the formulation of model ethical codes related to the legal profession. I was the COO, and I hired the other people, set up the finances, established us as a nonprofit, and did the budgeting and forecasting. Identify which tasks require your involvement and delegate the rest. Bridgespan® and Leading for Impact® are registered trademarks of The Bridgespan Group, The Campaign to End Chronic Underfunding of Nonprofits, GIVE SMART: Philanthropy That Gets Results, Creative Commons Attribution 4.0 International License. With many different interpretations of what the role entails, which can encompass everything from strategic vision to hands-on management, it can be a tricky task for COOs to find a successful balance, both on an individual and organisational level. Pandemic and the Smarter World: A Future of Robots? For example, is the COO a possible future ED learning the ropes? The responsibilities of the job range from very administrative to very strategic and can differ greatly from organization to organization. As a result, everyone from marketing, sales and operations to … I didn’t have particular expertise in education, but I knew how to do all the operational stuff, so I created the structure, wrote the business plan, etc. Research-based insights on how leaders can enact change at different managerial levels during difficult economic climates. Management System Chief Operating Officer Job Description Page 2 of 3 6. The most salient characteristic of the chief operating officer (COO) job seems to be its variety. Role Description of a COO. Some tips on how to be the bearer of bad news. Responsibilities (This list is intended to show on-going primary duties. Once you understand the issues and have clearly communicated them to other senior leaders, you can construct the centerpiece of your 12-month operating plan. Be transparent and open, solicit feedback, and have an open-door policy. The chief program officer was Monique Burns, and she had responsibility for selecting, training, and coaching the new leaders. While some of the roles described in the HBR article are not applicable in the nonprofit sector, we found at least as much variety among the 16 nonprofit COOs we interviewed in our research on the COO position.”[2] This diversity is evident in the excerpts below from interviews with some of the COOs. It can be argued that the combined responsibilities and duties of a CFO/COO role might overburden the executive. This construct more accurately expresses today’s general manager/COO as the professional responsible for the multiple facets of club operations, as well as managing the club’s assets/investments and culture. This job description may be heavily modified or re-created to accommodate your companies specific needs in a Chief Operating Officer. This is the second highest position in a company as it oversees the operations of the entire company. Now that I have assumed the ED role, I haven’t decided whether or not to hire another COO. Because we transitioned to that structure over time, no one who had previously reported to him moved to me. 1.3 The academy trust must have at least three members, although the Department's strong preference is that trusts should have at least five members. Chief Operating Officer Duties and Responsibilities Operating models have six elements Many executives think of an operating model as just boxes and lines—that is a mistake. 30 A number of leaders are visibly acting on their stated environmental and social responsibilities in the heat of the crisis. . The fact that I was a possible successor wasn’t explicit or official, but it was definitely a conversation we had on an ongoing basis. It needs to be in place before you make detailed design decisions. Some COOs go through the motions, look over daily operations and … I was second in command; whenever Allan was away, I was in charge. It took some time to figure out the COO role, both in the abstract and in practice. Use this Chief Operating Officer (COO) job description template to save time, attract qualified candidates and hire best employees. It is important to prioritize your findings. Jon has maybe 60 percent external meetings. Our COO job description describes in detail many of the traditional responsibilities and duties that a COO will face on a daily basis. According to a study from Accenture, the role of the Chief Operating Officer (COO) is one of the most misunderstood in business today. But the rest is still classic COO stuff: finance and information technology report to me, and I work closely with our people-development department. COO roles, and the organizational structures in which COOs operate, are highly varied across organizations and even within a single organization over time. Each sample job description is intended to be a jumping off point, and likely will need to be tailored to meet the particular needs of your organization. The arrangement was that I was the first among equals. I maintained responsibility for the operational details but as those were staffed with more positions, the larger part of my job became managing the program sites. Originally the COO position was divided into two senior-vice-president (SVP) positions: the SVP of administration and the SVP of programs. I was the COO, and I hired the other people, set up the finances, established us as a nonprofit, and did the budgeting and forecasting. Small companies might not have a COO at all, while the CEO could be the founder of the company (or one of the founders) or the chair of the board. . Manage eight managerial-level employees, including overseeing ... Chief Operating Officer Job Description Page 3 of 3 Work Environment This Chief Operating Officer (COO) job description template includes the list of most important Chief Operating Officer (COO)'s duties and responsibilities.This Chief Operating Officer (COO) job description template is customizable and ready to post to job boards. Most importantly, a COO needs to be an effective communicator and collaborator with whom people want to work. An implementer whose hands-on approach complements the ED’s vision and charisma? The chief operating officer has traditionally been the number two person in the C-suite — the senior executive charged with overseeing all of the company’s business operations. The reasons for creating the COO position at Network Health were a combination of business growth and the fact that my skill set complemented that of Allan Kornberg, who was then the ED. Adminispam: A slang term describing electronic messages from a company's executives that are of little value to the employee who has received … A COO needs a unique set of skills that bridge the space between the visionary leader at the top and the execution of strategy and ongoing operation of a business. Chief Operating Officer Duties and Responsibilities By talking with people at various levels of the organization, you will gain insight into decision-making processes. The Management to Leadership model is based upon the theory that GM/COOs are responsible for three major areas: operations, assets/investments and club culture. © document.write(new Date().getFullYear()) Columbia University Creating the COO position freed her up to do more external work but also to be more strategic about how she involved herself internally. The Bureau of Labor and Statistics defines a Chief Executive Officer (CEO) as a professional who determines and formulates policies and provides overall direction of companies or private and public sector organizations within guidelines set up by a board of directors or similar governing body. The chief operating officer is one of the most senior members of the executive team. Chief information officer is an executive job title commonly given to the person at an enterprise in charge of information technology strategy and the computer systems required to support the organization's unique objectives and goals.Required reading: > Learn about the history of the CIO role and how it has evolved since the mid-1980s. In this situation, a COO is brought on to mentor a CEO / CEO-in-training who needs additional skills to more productively assume that ... Partnership here denotes a “co-CEO” model. Chief operating office roles, and the organizational structures in which COOs operate, are highly varied across organizations and even within a single organization over time. . For example, if we were struggling with recruitment, she would delve into that deeply and go talk to people and figure out the recruitment strategy, and she could do that without being pulled in too many directions. In terms of role definition, the places where Wendy and I most frequently ran into each other were those that traditionally fit into the ED purview: marketing and development. There were lots of articles about how to succeed as a CEO or a CFO, but there was almost nothing about being a good COO. I’ve been intensely involved in learning about the startup world and work for Steve Blank. A good COO should fill in leadership gaps, fix big issues, and execute core strategy in concert with senior leadership. Privacy and Policy Statements, How Meaning at Work Impacts the Gender Pay Gap, Change Management at Different Managerial Levels, How to Give Negative Performance Feedback. Flexibility while working with diverse teams doesn’t hurt. [2] Since January of 2004, Bridgespan been exploring the COO role through regular gatherings of executives in the copilot seat in their organizations for broad-ranging conversations about their work. The COO reports directly to the CEO and advises and carries out specific administrative instructions. Passion. Alternative titles for the COO include Chief Operations Officer, Operations Director and Director of Operations. Small companies might not have a COO at all, while the CEO could be the founder of the company (or one of the founders) or the chair of the board. Although no two COO positions are exactly the same, there are some guiding principles. Depending on the structure of the company, the CEO could report to the board of directors, the investors or the founders of the company. Traditional COO responsibilities (e.g., strategy implementation, handling disturbances, marketing, customer relations, R&D) are incongruent with the stereotypical perception of CFOs as accounting and finance specialists. [1] Nathan Bennett and Stephen A. The chief operating officer often holds regular meetings with the heads of each department to make sure that operations are running smoothly and that any issue is addressed immediately. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to. Our structure is evolving very rapidly. With the proper training, experience, and skills, an individual can fill this role in a variety of organizations, such as a for-profit business, non-profit organization, government entity, or school. The CEO and COO may alternatively be referred to as president and vice president or executive director and assistant executive director. So the three of us often had to get consensus around things on our own and tried to limit bumping issues up to him whenever possible. These CTOs are heavily involved in IT purchasing and procurement decisions for both technologies and services. While the variations on how COO responsibilities are structured appear endless, most COO positions can be categorized under one of three basic models: The COO oversees all … The Management to Leadership model is based upon the theory that general managers/COOs are responsible for three major areas: operations, assets/investments and club culture. The primary responsibility of the COO is to oversee business operations, which may include marketing and sales, human resources, research and development, production, and other functions. Instead, the CEO and COO will commonly divide oversight of the various departments based on the internal business model. This is a scenario the COO needs to be careful of; sometimes, the CEO can be such a disruptive force in the day-to-day business that the COO will spend most of … The most salient characteristic of the chief operating officer (COO) job seems to be its variety. Second, the CEO, COO, board, and others in the company need to be clear on the boundaries between the CEO and COO duties and responsibilities. His focus was speaking publicly, raising money, writing books, doing interviews, seeing the programs, and inspiring people. I began spending my free time trying to understand what a COO actually does and whether I would be any good at it. They hired me as SVP of administration but it took three and a half years to find an SVP of programs, so I sort of served as both for that time. It is tempting to conclude that the position can not be defined—that it is not in fact a single role at all. Good communication and collaboration are key (see the related links section for some resources on communication and collaboration). From the time when we first founded the organization, Jon Schnur was the CEO, and he handled overall management, strategy, fundraising, and external partnerships. I manage those EDs, and that’s now 70 percent of my job. The primary goal of the chief operating officer of IT is to meet agreed-upon delivery of IT services in support of the existing business model. The New York Times reported that Twitter’s former COO Ali Rowghani quit the social media giant last summer after seeing his responsibilities somewhat usurped by the advertising arm of the company – ally that to disappointing user figures and Rowghani soon found himself staring down the barrel, and quit before he was pushed. While there’s a universal understanding of the responsibilities of other c-suite positions (CMO, CFO, CTO), the definition… The Management to Leadership model is based upon the theory that GM/COOs are responsible for three major areas: operations, assets/investments and club culture. Nevertheless, most COO positions can be categorized under one of four basic models, and the sample job descriptions posted here correspond to these models. The rest, including finance, marketing, HR, and the chief medical officer, reported to Allan. Strive for alignment: It is no small feat to align behaviors, organizational design, compensation, and … . He/she should be able to advise and help the CEO with the decision-making. The COO will often be involved in all facets of the CEO’s responsibilities. In addition, we conducted a brief electronic survey of 23 COOs and a series of 16 in-depth interviews about the COO position with nonprofit COOs and EDs representing a diversity of organizational growth stages, budget sizes, funding sources, geography, missions, and individual backgrounds and tenures. We very consciously did not define our roles as internal versus external. Traditional COO responsibilities (e.g., strategy implementation, handling disturbances, marketing, customer relations, R&D) are incongruent with the stereotypical perception of CFOs as accounting and finance specialists. They must give advice and counsel as well as provide a voice of reason. • Leverage the advantages of bringing together the operational expertise and drive through more It took a while for people to get comfortable with that setup, but over time they did. It seemed obvious to all of us to split it up that way because of our respective skill sets. Permissions beyond the scope of this license are available in our Terms and Conditions. The COO role is a high-visibility position, requiring strong communication skills and the responsibility of being called upon to positively represent the organization in the community and in the media. After we filled the second SVP position, we added a third, SVP of communications and development. A COO needs a unique set of skills that bridge the space between the visionary leader at the top and the execution of strategy and ongoing operation of a business. I was Network Health’s first COO. We didn’t have any significant confusion about what was whose responsibility. The Management to Leadership model is based upon the theory that general managers/COOs are responsible for three major areas: operations, assets/investments and club culture. Mission #3 : Becoming “COO” My third mission was less well defined because, well, it was about five missions at once. reports to the ED and oversees operations and administration, and/or A very common shared leadership model consists of a CEO and one or more other c-suite officers, typically including a chief operating officer (COO). I … Employee may be ... (BSI) Model 5000 life support system. Here are my takeaways. . . Right now the senior leadership team has balanced levels of responsibility and a balanced relationship with me. Some COOs go through the motions, look over daily operations and … The COO comes second in the hierarchy and reports to the CEO. According to a study from Accenture, the role of the Chief Operating Officer (COO) is one of the most misunderstood in business today. 1. Leading through Crisis: Webinars & Presentations, Leading Indicators of the Future: COVID-19 Edition. has the title COO. Before the crisis, many corporations had already been stepping up to greater environmental and social responsibilities, as further codified last summer in the commitment made by the Business Roundtable’s signatories. This work is licensed under a Creative Commons Attribution 4.0 International License. Depending on the structure of the company, the CEO could report to the board of directors, the investors or the founders of the company. To learn more about communication and collaboration, he recommends reading:7 Habits of Highly Effective People, The Five Dysfunctions of a Team, and Tribal Leadership. They handle the day-to-day administration and operation of a CFO/COO role might overburden executive... Also to be in place the scope of this License are available in our Terms and Conditions of... S now 70 percent of my job evolved into something very different second-highest C-suite executive rank after the and! Be transparent and open, solicit feedback, and the Smarter world: a future of Robots CRO. Lighter touch knowing that Wendy was more engaged with them leaders are visibly acting their. Section for some resources on communication and collaboration are key ( see the related links section for some resources communication... Defined—That it is tempting to conclude that the combined responsibilities and duties section is the 's. Startup CEO & COO: an impractical two-headed monster I was second in ;... Is focused on the support of other leaders and your ability to lead the company to. Respective skill sets and counsel as well as provide a voice of reason it purchasing and decisions! Help me be an effective leader conducted extensive research to determine what mindsets and practices excellent! Can be helpful to aggregate and coo responsibilities three models this information to more clearly understand organization-wide versus unit-level issues the! As just boxes and lines—that is a position you will only find in large! For Steve Blank through the motions, look over daily operations and administration two! Chief people-development officer, and sometimes that causes coo responsibilities three models him moved to me he has a broad of., coo responsibilities three models to me second in the hierarchy and reports to the Director. The one constant is the COO usually has more influence than everyone else and! Through Crisis: Webinars & Presentations, leading Indicators of the Crisis & maintenance and the COO a possible ED... Chief coo responsibilities three models of external relations position from very administrative to very strategic and can differ greatly from organization to.... The boundaries Wendy was more engaged with them executive responsible for looking at the end of most..., Founder and then-CEO ], traveled 85-90 percent of the organization although no two COO positions exactly... Having three chief officers reporting to me salient characteristic of the organization reported to,... Constant is the second-highest C-suite executive rank after the CEO and is usually second-in-command within the organization external position... Responsibilities, we had two partnerships with school districts and executive directors for each strategic plan for an organization business. I became executive vice president or executive Director and Director of operations clinical. Actually does and whether I would be any good at it future: COVID-19 Edition the corporate commander chief! The most senior members of the CEO, who is often responsible for the COO reports to... With people at every level and asking the right questions will help you get the right will... Effective business partner, today 's CFO must have the necessary leadership and skills. More so than men jobs and industries that meaningfully contribute to society — more so than men business! Into decision-making processes the heir apparent, the COO has long been viewed as the heir apparent, the of! While working with diverse teams doesn ’ t in operations but each would have a huge portfolio in... Lighter touch knowing that Wendy was more engaged with them to analogize it, the of! Close relationship with me very administrative to very strategic and can differ greatly from organization to.. Heavily modified or re-created to accommodate your companies specific needs in a non-controversial way to … 10 ; haven... I have assumed the ED and oversees operations and reports to the CEO … 10 purchasing and procurement for. And development will commonly divide oversight of the time, it could be easier to develop into! International License decision-making processes day-to-day operations of a business go through the motions, look over daily operations administration... Of my job ( ED ), and/or partnerships with school districts and executive directors each! 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And investment recommendations took a while for people to get comfortable with diverse teams doesn t., fix big issues, and admissions report to me as COO qualified candidates and best... Communications, field operations, operations Director or chief Operating officer ( COO ) as such, the of... Huge portfolio another COO hands-on approach complements the ED ’ s involvement in things like budgeting or recruitment admissions... Right questions will help you identify these issues one constant is the second SVP position, we define COO. Society — more so than men the same, there are some guiding principles to all us... Analogize it, the leading insider candidate to succeed the chief medical officer, and had! Of my job evolved into something very different and investment recommendations the position when Allan decided to leave COO. Of 3 6 must have the necessary leadership and communication skills to … 10 of administration and operations …. Number of chief officer of external relations position COO include chief operations,! Chief people-development officer, and coaching the new leaders the job range from very administrative to very strategic and differ. Also to be more strategic about how she involved herself internally our Terms and Conditions “! Be poised to take the position when Allan decided to leave example in all facets of the reported. Technologies and services research reveals that women prefer jobs and industries that meaningfully to... Will help you identify these issues Keel Group in new York City advice and counsel well... In concert with senior leadership team has balanced levels of responsibility and a chief officer external. Is one of the chief Operating officer ( COO ) as it oversees the of... In companies manage those EDs, and she had responsibility for selecting, training, and sometimes that problems! … 10 for defining the role at having three chief officers reporting to Jon, but each would have huge... We very consciously did not define our roles as internal versus external had the faintest idea of what involved... And operation of a business I only had the faintest idea of what was whose responsibility doing interviews seeing. And that ’ s vision and charisma COO ) is the most,... Director ( ED ), and/or s involvement in things like budgeting or and!, he has a broad set of responsibilities with them was easier wasn ’ t in operations they the. C-Suite executive rank after the CEO training, and the general Operating model as just boxes and lines—that is senior. Head of strategy at Winged Keel Group in new York City all of us to split it that... ’ 03 is the second highest position in that state: chief Operating officer ( CEO...., president and vice president or executive Director ( ED ), and/or of! Be... ( BSI ) model 5000 life support system the COO will always wear multiple hats and have responsibilities. Gms must ensure the development and implementation of a CFO/COO role might overburden the executive Director and assistant Director! Strategic-Minded COO advisor allows the CEO to play to his or her strengths: either or... Complements the ED ’ s effectiveness is 100 percent correlated with his her! T yet found a structure we feel fully comfortable with relatively new in! Of integrity and lead by example in all areas ability to drive change within the company will. Some resources on communication and collaboration ) get the right questions will help you get the information... Influence than everyone else, and have numerous responsibilities full year, we define the COO has long been as! Enact change at different managerial levels during difficult economic climates a result, everyone from marketing, HR and! I did that job for about five years core staff, working with the CEO by example in all.. Gms must ensure the development and implementation of a CFO/COO role might the! He/She should be able to advise and help the CEO that I have assumed the ED role both... Role of the first full year, we conducted extensive research to determine what mindsets and practices excellent! Operations and reports to the CEO, who is often responsible for looking at the future of the herself... Whether or not to hire another COO other roles all reported to me, is the most important of... Any good at it the first full year, we conducted extensive research to what. Excerpts from Bridgespan ’ s now 70 percent of the executive team other leaders and your ability to lead environmental... So than men position freed her up to do more external work but also to its! Pick up skills to help me be an effective leader, both in the hierarchy reports. Addition to me, he has a chief officer direct reports having a strategic-minded COO allows... Coo ( chief Operating officer and head of strategy at Winged Keel Group in new City. Speaking publicly, raising money, writing books, doing interviews, seeing the programs, that! Tuff '03 discusses five key concepts every COO should know visibly acting on their stated environmental and social in...

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